Our 30-day return policy
You can request a voluntary return within 30 calendar days after receiving your product. Email 
before that period ends and include your order number and the item you want to return.
For a change-of-mind return, the product should be unused beyond reasonable inspection, unworn where applicable, undamaged, complete with relevant components and accessories, and reasonably suitable for resale. Original packaging is preferred where appropriate. Missing original packaging alone does not remove any statutory right.
Consuming a supplement, applying a cream or oil, or using an oral or other personal-use device generally goes beyond reasonable inspection for a voluntary return. These conditions do not apply to a claim that a product is defective, unsafe, incorrectly supplied or does not match its description.
How to arrange a return
Contact us before shipping. We will review your request and provide return instructions. Please wait for those instructions before sending your item.
Return address:
Taweret LLC
8 The Green, Suite B
Dover, DE 19901
United States
A request received within the 30-day period remains timely while you wait for our instructions. We will give you a reasonable period to send the item after those instructions arrive. Our delay in providing instructions will not shorten your return rights or delay a refund beyond a mandatory legal deadline.
Pack the item securely and retain proof of shipment. A tracked service is recommended. If we tell you that a return is unnecessary, keep or dispose of the item only as agreed in our instructions.
Return costs
You pay the return shipping cost for a normal change-of-mind return to the US address above. We explain any shipping arrangement we offer when providing your return instructions.
For a damaged, defective or incorrect product, or another return caused by our error, we arrange or reimburse reasonable necessary return shipping. Contact us before paying for shipment so we can provide appropriate instructions.
Refunds
After an eligible returned item reaches the confirmed destination, we inspect it and notify you of the outcome. We issue the refund within 14 calendar days of receiving the return, or within 14 calendar days of confirming that no physical return is required. A shorter mandatory deadline takes priority.
Refunds go to the original payment method unless we agree on another lawful method with you. Your payment provider may take additional time to display the credit. We refund the eligible product price and associated tax. There is no outbound standard shipping charge to deduct. Customer-paid change-of-mind return postage is not refunded.
If a voluntary return does not meet the conditions above, we will explain why before deciding the outcome. This does not limit remedies required by law.
Damaged, defective, unsafe or incorrect products
Contact us as soon as you discover a problem. Include your order number and a description. Photos or a short video can help where practical, but we will consider other reasonable evidence and will not require unsafe use of a product to demonstrate a fault.
We will arrange the appropriate remedy, which may include repair, replacement or refund according to your applicable rights and the circumstances. Our voluntary 30-day period is not a deadline for statutory defect or warranty claims. We do not require original packaging as a condition of such rights.
Stop using a product if you suspect it is unsafe. Seek medical assistance when appropriate and tell us about the product concern so we can investigate.
Cancellations and exchanges
Contact us immediately to request cancellation or an order change. Operational changes are normally possible only before fulfilment or dispatch begins. Your legal rights to cancel because of a shipment delay or other qualifying problem remain unaffected. Canceled unshipped orders are refunded within seven working days after the refund right arises, or sooner if required by law.
We do not offer direct exchanges. Return an eligible product and place a new order for the item you want.
Contact
EmailCustomer service is available Monday to Friday, 9:00 AM to 5:00 PM, Eastern Time. We strive to respond within 24 hours on weekdays.