Delivery area and cost
We ship within the United States. Standard shipping is free on all orders, with no minimum purchase. Available delivery options and any address restrictions are shown before you place an order.
Processing and estimated delivery
Order processing normally takes approximately 2 to 3 business days. Business days are Monday to Friday, excluding relevant public holidays.
We work with fulfilment partners. Local or regional stock is used where available; otherwise products ship directly from China. For China-origin orders, estimated transit is approximately 9 to 21 business days after dispatch. Including processing, the usual estimate is approximately 11 to 24 business days from ordering.
Any different delivery estimate for locally or regionally stocked products is shown before checkout. Multiple products may arrive in separate parcels, at no additional standard shipping charge. Estimates account for normal operations; an individual order can be affected by weather, carrier disruption, customs processing or public holidays.
Tracking your order
Tracking is provided for every shipment. We email the tracking information after dispatch. Initial tracking movement can take approximately 48 hours to appear. Later scans can take time to update while a parcel moves between facilities or carriers.
Import duties and customs
Relevant cross-border deliveries operate on Delivered Duty Paid (DDP) terms. Import duties and ordinary customs charges associated with delivery are handled through our fulfilment arrangements. You should not be asked to pay those charges on arrival. If a carrier requests payment, contact us before paying so we can resolve it. Any applicable sales tax is shown at checkout.
Delayed shipment or delivery
If we cannot ship within the stated processing period, we will tell you the revised shipment date and give you the choice to consent to the delay or cancel for a full refund. We will obtain any consent required by law and cancel and refund an unshipped order if that consent is not obtained. Later shipment delays are handled in the same legally required manner.
For a canceled unshipped order, we issue the refund within seven working days after your refund right arises, or sooner where required by law. This deadline is separate from our ordinary return-refund processing period.
If a dispatched order is late or appears lost, email us. We investigate with our fulfilment partners and carriers and arrange the appropriate delivery, replacement or refund. You do not need to resolve our carrier claim yourself, and a carrier investigation does not postpone a refund beyond an applicable legal deadline.
Addresses, failed delivery and missing parcels
Check your delivery address before ordering. Contact us immediately about an error; changes may be unavailable once fulfilment begins. If delivery fails or the parcel returns to the sender, we will contact you to agree on the next step. Any new charge requiring your agreement will be explained before it is incurred.
If tracking says “delivered” but you cannot find the parcel, check the delivery location and household reception arrangements, then contact us. A tracking scan alone does not automatically resolve a missing-delivery complaint.
Contact
Email
with your order number. Customer service is available Monday to Friday, 9:00 AM to 5:00 PM, Eastern Time. We strive to respond within 24 hours on weekdays.
For returns after delivery, see Returns and Refunds.